THE ANALYSIS OF FACTORS THAT INFLUENCE THE COST EFFICIENCY AT PDAM TIRTANADI SUMATERA UTARA PROVINCE

Dewi Sundari, Widia Astuty, Muhyarsyah Muhyarsyah

Abstract


The  background of  the  research  was  the  inconsistency  of previous   studies   on  the   customers   oriented,   sustainable system improvement, training and education on cost efficiency which  has led  to research gaps. The purposeof this  study was to   test   and   analyze    the   effect   of   customer    oriented, sustainable  system improvement,  training and  education  on cost efficiency at PDAM Tirtanadi, North Sumatra Province. The type  of the research was associative  research.  This research was conduceted  at PDAM  Tirtanadi, North Sumatra  Province. The population  of this  study was distributing  questionnaires  to all  heads of the Water Treatment  Plant and  the  head  of the departement  in each  branch of the company's IPA. This data was analyzed  using  the method of multiple  linear regression analysis. The classic assumption test used the normality test, multicollinearity test,  and heterokedacity  test. And testing  the hypothesis  by  test  f  and coefficient  of  determination.  This research proves that  customer  oriented,  sustainable  system improvement,  training and education  have an effect  on cost efficiency.

Keywords: Cost  Efficiency,  Customer  Oriented,   Sustainable   System Improvement, Training and Education

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