THE ANALYSIS OF FACTORS THAT INFLUENCE THE COST EFFICIENCY AT PDAM TIRTANADI SUMATERA UTARA PROVINCE
Abstract
The background of the research was the inconsistency of previous studies on the customers oriented, sustainable system improvement, training and education on cost efficiency which has led to research gaps. The purposeof this study was to test and analyze the effect of customer oriented, sustainable system improvement, training and education on cost efficiency at PDAM Tirtanadi, North Sumatra Province. The type of the research was associative research. This research was conduceted at PDAM Tirtanadi, North Sumatra Province. The population of this study was distributing questionnaires to all heads of the Water Treatment Plant and the head of the departement in each branch of the company's IPA. This data was analyzed using the method of multiple linear regression analysis. The classic assumption test used the normality test, multicollinearity test, and heterokedacity test. And testing the hypothesis by test f and coefficient of determination. This research proves that customer oriented, sustainable system improvement, training and education have an effect on cost efficiency.
Keywords: Cost Efficiency, Customer Oriented, Sustainable System Improvement, Training and EducationFull Text:
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